Return Policy
Thank you for shopping at D&D Feed. If you are not satisfied with your purchase, we can help. All sales of round Hay bales are final.
Returns
You have 14 days to return the item from the date that you received it. You have 3 days to return any feed and hay items from the day that you received them. To be eligible for a return, your item must be in the same condition that you received it. Your item must be in original packaging and undamaged.
Refunds
Once we receive your item, we will immediately notify you of the status of your refund upon inspection of the item. We will refund the total amount of your return to the original method of payment. If returning to a credit card, you will receive the amount within a few days, depending on your bank’s policies.
Delivery
You will be responsible for bringing back any return items that you had delivered. Delivery costs are non-refundable.
Exchanges
We are happy to exchange anything you are not happy with for the same item or anything else of equal or lesser value. You have 14 days to exchange the item from the day that you received it. You have 3 days to exchange any feed and hay items from the day that you received them. To be eligible for exchange, your item must be in the same condition that you received it. If your exchange item does not meet the original value of the returned item, you will receive the rest of the value to the original method of payment. If your exchange item exceeds the original value of the returned item, you will be expected to pay the difference.
Manufacturer Defects
All manufacturer defects will be exchanged or refunded to the original method of payment.
Contact Us
Please give us a call at (281) 351-7144 if you have any questions on how our return policy works.